Access Cognizant (CTS) mail from your personal laptop’s Outlook.

This guide is about accessing Cognizant email from your personal laptop’s Outlook! Yes you do not need any special VPN privileges to configure your personal outlook for accessing Cognizant email. All you need is access to Cognizant OWA (Web Access to email). By default, all permanent employees of Cognizant have web access enabled as a default option except for the contractors.

This guide provides you with step by step instructions about configuring your outlook.

Step 1:

From the Control Panel, Select Mail. This will bring a dialog box as shown below:

Click on the ‘E-Mail Accounts’ button which will take you to the Account Settings screen.

Step 2:

In the Account Settings dialog that is displayed, select the ‘E-mail’ tab if it is not selected by default. Click on the ‘New’ button. This will take you to the new email account wizard.

Step 3:

In the ‘choose service’ dialog box, Choose ‘Email Account’ and click Next.








Step 4:

In the Add Account dialog box, select ‘Manual setup or additional server types’ and Click Next.

Step 5:

in the choose service dialog box, select ‘Microsoft Exchange Server or Compatible device’ and click Next.

Step 6:

In the server settings field, enter the following: ‘’. In the username field enter ‘cts\userid’ (e.g. cts\112233).

Do not click on’ check name’ button now! You will need to make additional configurations before that.

Click on ‘More Settings’ button.

Step 7:







In the General Tab, please provide any name for this Exchange account. For e.g. ‘CTS Mail Account’

Step 8:

In the Advanced tab, select both the options under ‘Cached Exchange Mode settings’














Select ‘Use Cached Exchange mode’ check-box
Also select ‘Download Shared Folders’ check-box

Step 9:

Navigate to the Security Tab.

Ensure that ‘Always prompt for logon credentials’ is selected.

Select ‘Password Authentication (NTLM)’ from the Logon Network Security drop down.














Step 10:

Enable ‘ Connect to Microsoft Exchange using HTTP’ and click on the Exchange Proxy Settings button.











Step 11:

This is the major step. Make all configurations exactly as done in the below screenshot.

Set the URL field to:

Set the text box next to ‘connect to proxy servers having this principal name in their certificate:’ enter the following: msstd:*

Enable all check marks and Select ‘Basic Authentication’ in the proxy authentication settings.

Now Click OK and close all the dialog boxes and open your outlook.

Provide your Cognizant Credentials when requested and there you have, Access to Cognizant email right from your personal laptop’s outlook!

For any queries / suggestions / comments

Please write to:

59 thoughts on “Access Cognizant (CTS) mail from your personal laptop’s Outlook.

      • Provide your Cognizant credentails that you use to login to your network / webmail. Username like cts\123456 and provide your network password. it will fetch your details from LDAP.

  1. Hi,

    I have successfully configured the CTS mailbox to my outlook. But i’m not getting the mails buffered in my inbox and getting the error, ‘Outlook cannot connect to the Sharepoint list (MS Academy – Microsoft CEP Calendar). Can you please help me on this.

  2. I’m unable to configure CTS mail using the above steps. Getting “Name can not be matched to a name in address list” error.

  3. Whats About US employees? What would be the exchange server name…I tried the above configuration but it did not work. I use “htps //” as I am US hired

  4. how are facing ‘name could not be found’ kind of issue please try without using cts\ … just write down the id…

  5. im getting an error that name cannot be matched to a name in address list.. please help me on this.. thanks in advance

  6. I followed the steps but when I open outlook after completing configuration I am getting message that outlook is offline and cannot connect to the server. A few times I get message “cannot resolve mail box name”. Plz help!

  7. Hey,
    I’m unable to configure CTS mail using the above steps. Getting “Name can not be matched to a name in address list” error. Wat should be done to resolve this issue. Pls help

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  9. Thank you Arungates. It worked for me. I just had trouble in verifying my name, and even that was resolved after removing cts\ as suggessted.

  10. Hi Arun,

    I’m in U.S and tried to configure the cognizant mail in my client laptop but the options in step10 is disabled. [That is, ‘Connect to Microsoft Exchange using HTTP’ and click on the Exchange Proxy Settings button].

    Please let me know how to resolve the issue?

    • Your laptop’s settings are controlled by Group Policy which restricts you from connecting from Outlook via HTTP. You have to contact your network admin to get this removed. If you are lucky enough to have admin access on that laptop, then you can try some registry hacks!

  11. Can anyone please tell how to configure on windows 8, MS Outlook 2013, i tried all steps mentioned above, with CTS or without CTS, nothing worked.

    I am using as mail server.

  12. When I click on Check Name button and provide crendentials it always gives the following error “The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.” Though the internet is connected and the credentials are correct.

  13. not able to connect to Cts outlook, giving error as you must connect to microsoft exchange using the current profile. Cts profile is correctly setup. Can you please help me here whether it is my CTS profile issue or the issue is with my laptop.

    Thanks in advance.

  14. Hi, I have configured outlook on my personal laptop but its not showing any mails in outlook. Please help how to retrieve the mails.

  15. Thank you very much Mate !!
    Much appreciated !!
    user name should be – just EMPID instead of cts\EMPID

  16. I am a Kolkata joinee and my default mail server was in Kolkata. So, 3 years back when I configured outlook for the first time, this mentioned process worked smoothly. I was facing some issues after a clean install of my windows 8.1 today. Though now I am in Buenos Aires, Argentina but my mail server should be same always because that depends on hiring location. My understanding is this:
    1. This is a perfect procedure and thanks a lot to the author it should always work except:
    a. When your LDAP server is not recognizing then just remove the “cts\” in step 6. Just put your employee id there and it should work simply if you are an india hired associate.
    b. If you are hired in Americas ( both North and Latin)/ Europe/ rest of APAC (except India).
    2. For Latin America hired associates, I know Cognizant NSS team has a ticket request to set up outlook in personal laptops. For Europe and APAC hired associates the server is different but LDAP will response with the Chennai server.
    3. If you are travelling to other countries but you were hired in India then this process will work.
    4. So, now problem is for those associates who are US hired. If you are working in a client office and got a client provided laptop where you want to configure Cognizant mail, then at first you need to make sure if you do have enough privileges to set up Cognizant mail or not. Either ask them for elevated access level or you can use personal laptops for that.
    I am not sure about the US mail and telephony servers as these are quite different and managed by AT&T not by Cognizant internal NSS team. But a NSS team help you any way by providing the server address for US mail. Anyway, the web mail should open from everywhere.
    5. I was trying to configure Cognizant mail in Android. It’s possible but it’s not safe. Microsoft came with an outlook app only for their microsoft mail accounts but this app could be modified and used for any Microsoft exchange servers. I will recommend to wait till microsoft releases a paid office package with outlook on 2016 April.

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